great88 Privacy Policy

Important: By registering a great88 account or continuing to use the great88 platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein. If you do not consent, please do not use the great88 platform.

1. Data Controller

great88, accessible at great88.co, is the data controller responsible for the personal data collected through the great88 platform. great88 operates under an international gaming authority licence and is bound by the data protection obligations required under that licence. For any privacy-related queries, please contact us at the details provided in Section 14 of this Policy.

2. Personal Data We Collect

2.1 Registration Data

When you create a great88 account, we collect the information you provide during the registration process, which typically includes:

• Full legal name as it appears on your identification document
• Date of birth (for age verification purposes — great88 is strictly 21+)
• Email address and chosen username
• Residential address, including postcode and country
• Mobile phone number (for account verification and two-factor authentication)

2.2 KYC & Identity Verification Data

In accordance with our international gaming licence obligations and applicable anti-money laundering requirements, great88 may collect the following documents during KYC verification:

• Copy of Malaysian NRIC (MyKad), passport, or other government-issued photo identification
• Proof of address document — such as a utility bill, bank statement, or official correspondence dated within 3 months
• Documentation relating to your payment method, such as a screenshot of your Touch n Go eWallet account or bank statement showing the account holder name
• Selfie or video verification where required for enhanced due diligence

2.3 Financial Data

great88 collects transaction data related to your deposits and withdrawals, including payment method details, transaction amounts, timestamps, and transaction reference numbers. We do not store full card numbers or online banking credentials. Payment processing is handled by our licensed payment service providers who maintain their own security standards.

2.4 Usage & Activity Data

great88 automatically collects data about how you interact with the platform, including:

• Login times, session durations, and account activity logs
• Games played, bet amounts, win/loss history, and bonus redemptions
• Device type, operating system, browser type, and screen resolution
• IP address and approximate geographic location derived from IP
• Referral source and how you navigated to the great88 platform

2.5 Communications Data

When you contact great88 customer support via live chat or email, we retain records of those communications, including the content of messages, timestamps, and the resolution of any issues raised. This data is used for quality assurance, staff training, and record-keeping purposes.

3. How We Use Your Personal Data

great88 uses the personal data we collect for the following purposes:

Purpose	Data Used
Account registration and management	Registration data, email, phone number
Age verification (21+ requirement)	Date of birth, KYC documents
Identity verification (KYC/AML)	KYC documents, financial data
Processing deposits and withdrawals	Financial data, payment method details
Fraud detection and security monitoring	Usage data, IP address, transaction data
Delivering bonuses and promotions	Account data, activity data
Customer support	Account data, communications data
Responsible gaming monitoring	Activity data, betting history
Platform improvement and analytics	Usage data, device data (aggregated)
Legal and regulatory compliance	All categories as required

4. Legal Basis for Processing

great88 processes your personal data on the following legal bases:

• Contract performance: Processing necessary to fulfil our obligations under the Member agreement, including account management, game provision, and payment processing.
• Legal obligation: Processing required to comply with KYC, AML, and responsible gaming obligations under our international gaming licence and applicable law.
• Legitimate interests: Processing for fraud prevention, platform security, and general business analytics, where such interests are not overridden by your data protection rights.
• Consent: Where we rely on your consent — for example, for optional marketing communications — you may withdraw that consent at any time without affecting the lawfulness of processing based on consent prior to withdrawal.

5. Data Sharing & Disclosure

great88 does not sell your personal data. We may share your data with the following categories of third parties in limited circumstances:

• Payment service providers: To process deposits and withdrawals. These providers process your payment data as independent data controllers under their own privacy policies and regulatory obligations.
• Game providers: To operate certain casino games on the platform. Game providers may receive anonymised session data for game management and audit purposes.
• Identity verification services: Third-party KYC providers used to verify the identity and age of Members as required under our licensing obligations.
• Fraud prevention and security services: To detect and prevent fraudulent account activity, bonus abuse, and money laundering.
• Regulatory and licensing authorities: great88 may be required to disclose Member data to its licensing authority, law enforcement agencies, or other government bodies where legally compelled to do so.
• Professional advisers: Including legal counsel, auditors, and compliance consultants, subject to professional confidentiality obligations.

In all cases, great88 requires third parties to maintain appropriate security measures and use your data only for the purpose for which it was shared.

6. International Data Transfers

great88 operates globally and some of the third parties with whom we share data (such as cloud service providers and KYC verification services) may process data outside Malaysia. Where such transfers occur, great88 ensures that appropriate safeguards are in place — including data processing agreements that impose equivalent data protection standards. By using the great88 platform, you consent to the transfer of your data to these third countries where necessary for the purposes described in this Policy.

7. Data Retention

great88 retains personal data for as long as your Account is active and for a period thereafter as required by law and our licensing obligations. Specifically:

• Account and KYC data: Retained for a minimum of 5 years following account closure, in accordance with AML regulatory requirements applicable to licensed gaming operators.
• Transaction records: Retained for a minimum of 5 years for financial audit and regulatory compliance purposes.
• Communication records: Customer support communications are retained for a period of 3 years following the resolution of the relevant issue.
• Marketing preferences: Retained until you withdraw consent or request deletion.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents re-identification.

8. Cookies & Tracking Technologies

great88 uses cookies and similar technologies on the platform. These fall into the following categories:

• Strictly necessary cookies: Required for the platform to function — for example, to maintain your login session and remember your preferences. These cannot be disabled.
• Analytics cookies: Used to understand how Members use the platform in aggregate, helping us identify and fix issues and improve the user experience. Data collected is anonymised and not linked to individual identities.
• Functional cookies: Used to remember your settings and preferences across sessions, such as language preference and display settings.
• Security cookies: Used to detect and prevent fraud, bot activity, and account abuse.

You can manage cookie preferences through your browser settings. Disabling non-essential cookies may affect certain platform features. great88 does not use third-party advertising cookies or serve targeted advertising based on your personal profile.

9. Security Measures

great88 implements a comprehensive set of technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. These include:

• 256-bit SSL/TLS encryption for all data in transit between your device and great88 servers
• Encryption at rest for sensitive data stored on great88 infrastructure
• Role-based access controls limiting which staff members can access personal data
• Two-factor authentication requirements for internal systems access
• Regular penetration testing and vulnerability assessments by independent security specialists
• 24/7 monitoring of platform infrastructure for anomalous activity
• Staff training on data protection and security best practices

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, great88 will notify you without undue delay in accordance with its obligations under applicable data protection law and its gaming licence requirements.

10. Your Data Protection Rights

As a great88 Member, you have the following rights in relation to your personal data:

• Right of Access: You may request a copy of the personal data great88 holds about you.
• Right to Rectification: You may request correction of inaccurate or incomplete personal data.
• Right to Erasure: You may request deletion of your personal data in certain circumstances — for example, where it is no longer necessary for the purpose for which it was collected and we have no overriding legal obligation to retain it.
• Right to Restrict Processing: You may request that great88 limits processing of your data in certain circumstances while a dispute is being resolved.
• Right to Data Portability: You may request that we provide your personal data in a structured, commonly used, machine-readable format.
• Right to Object: You may object to processing based on legitimate interests or for direct marketing purposes at any time.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting prior processing.

To exercise any of these rights, contact great88 support via live chat or at [email protected]. great88 will respond within 30 days. In some circumstances, great88 may be unable to fulfil a request — for example, where data must be retained to comply with AML obligations — and will explain the reasons in such cases.

11. Children's Privacy

The great88 platform is strictly intended for adults aged 21 years and above. great88 does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person below the minimum age, that Account will be closed immediately and all associated data will be deleted. If you believe a minor has registered an Account on great88, please contact us immediately at [email protected].

12. Third-Party Links

The great88 platform may contain links to third-party websites or services — for example, game provider portals or payment service landing pages. This Privacy Policy applies solely to the great88 platform. great88 is not responsible for the privacy practices of third-party websites and encourages you to review the privacy policies of any third-party services you access through links on the platform.

13. Changes to This Privacy Policy

great88 reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, platform functionality, or applicable legal requirements. Material changes will be communicated to registered Members via email to their registered address and/or by prominent notice on the platform, with a minimum of 7 days' advance notice. Your continued use of the great88 platform after the effective date of any updated Policy constitutes your acceptance of the revised terms. The current version of this Policy is always available at great88.co/privacy-policy.

14. Contact Us

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or wish to raise a concern about how great88 handles your personal data, please contact us:

• Live Chat: Available 24/7 directly on the great88 platform
• Email: [email protected]

If you are not satisfied with great88's response to a privacy concern, you may have the right to lodge a complaint with the relevant data protection supervisory authority in your jurisdiction.